Privacy Policy

Last Updated: September 13, 2026

Sarangan Shanmuganathan (“Sarangan,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store, and protect information when you use:

• the Sarangan website at sarangan.ca;

• the Sarangan mobile application for iOS or Android;

• the Sarangan client portal;

• our related digital services, communications, and features.

By accessing or using our services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

The information we collect depends on how you interact with our website, mobile application, client portal, and services.

1.1 Account and Contact Information

We may collect information such as:

• name;

• email address;

• business or organization name;

• contact information;

• account username or identifier;

• account preferences; and

• other information you provide when communicating with us.

This information may be provided directly by you or created as part of a client account established to provide services to you.

1.2 Client and Project Information

When you use the Sarangan mobile application or client portal, we may process information relating to services and projects associated with your account, including:

• project names and details;

• tasks and task status;

• milestones;

• project updates;

• assigned work;

• comments and discussions;

• messages exchanged with our team;

• service information;

• files, documents, or attachments you choose to provide;

• project history; and

• other information necessary to deliver and manage services.

Some project information displayed within the Sarangan application may originate from systems and project-management services used by our team.

1.3 User Content and Communications

If you communicate with us through our website, app, client portal, email, project discussions, or other communication features, we may collect and retain:

• messages;

• comments;

• enquiries;

• feedback;

• support requests;

• attachments; and

• other content you voluntarily provide.

We use this information to communicate with you and provide the requested services.

1.4 Billing and Transaction Information

Where applicable, we may collect information relating to:

• services purchased;

• invoices;

• transaction history;

• billing status; and

• billing contact information.

Payments may be processed through third-party payment processors.

We do not intentionally store complete credit or debit card numbers on our own systems. Payment card information is handled by the applicable payment processor according to its own privacy and security practices.

1.5 Device and Technical Information

When you use our website or mobile application, certain technical information may be collected automatically, including:

• IP address;

• device type;

• operating system;

• browser type;

• app version;

• device identifiers necessary for app operation;

• approximate technical location derived from an IP address;

• date and time of access;

• pages or app features accessed;

• session information;

• error logs;

• crash information;

• diagnostic information; and

• performance information.

We may use this information to operate, secure, troubleshoot, and improve our services.

1.6 Push Notification Information

If the Sarangan application offers push notifications and you choose to enable them, we may process a device notification token or similar identifier required to deliver notifications to your device.

You can disable push notifications at any time through your device settings.

1.7 Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• keep website features functioning;

• remember preferences;

• understand website usage;

• improve website performance;

• maintain security; and

• analyze interactions with our services.

You may control or disable cookies through your browser settings. Certain website functions may not operate correctly if essential cookies are disabled.

2. How We Collect Information

We may collect information:

Directly from You

For example, when you:

• contact us;

• become a client;

• sign in to the client portal or mobile application;

• submit information;

• upload content;

• communicate with our team;

• purchase a service;

• request support; or

• exercise a privacy right.

Automatically

Certain technical, usage, diagnostic, and security information may be collected automatically when you interact with our website or mobile application.

Through Our Business Systems and Integrations

Information relating to your projects, tasks, discussions, services, invoices, or client relationship may be retrieved from systems we use to manage and provide our services.

For example, project-related information may be synchronized with or retrieved from project-management platforms such as Asana and displayed through the Sarangan client portal or mobile application.

We only use information obtained through these systems where necessary to provide, administer, support, or secure the services associated with your account.

3. How We Use Information

We may use collected information to:

• provide our website, mobile application, and client portal;

• create and manage client accounts;

• authenticate users;

• provide access to projects associated with an account;

• display project tasks, milestones, and updates;

• facilitate communication between clients and our team;

• manage projects and services;

• process and maintain transaction records;

• provide customer support;

• respond to enquiries;

• send service-related communications;

• send requested notifications;

• maintain and improve our services;

• diagnose technical problems;

• monitor system performance;

• secure our systems and accounts;

• detect fraud, misuse, unauthorized access, or security incidents;

• comply with legal and regulatory obligations;

• enforce our agreements and policies;

• resolve disputes; and

• protect our rights, users, services, and property.

We do not use personal information for purposes materially different from those described in this Privacy Policy without providing appropriate notice or obtaining consent where required.

4. Mobile Application Permissions

The Sarangan mobile application may request access to certain device features only when they are necessary to provide a requested feature.

Where device permission is required, your device operating system will generally ask you to grant permission.

You can manage or revoke app permissions through your iOS or Android device settings.

The Sarangan application does not require access to unrelated device information merely as a condition of using its core client-portal functionality.

Where a feature allows you to select or upload a document, image, or other file, we process only the content you choose to provide through that feature, subject to the permissions provided by your device.

5. Legal Basis and Consent

Where applicable law requires a legal basis for processing personal information, we may process information based on:

• your consent;

• the performance of a contract or provision of requested services;

• compliance with legal obligations;

• our legitimate business interests, where permitted by law; or

• another lawful basis permitted under applicable privacy legislation.

Where processing is based on your consent, you may withdraw that consent at any time, subject to legal or contractual restrictions.

Withdrawing consent does not affect processing that lawfully occurred before your consent was withdrawn.

Some information may be necessary for us to provide account-based or contracted services. If that information can no longer be processed, certain features or services may become unavailable.

6. How We Share Information

We do not sell your personal information.

We may disclose information where reasonably necessary to operate our business and provide our services.

Service Providers

We may use trusted third-party providers for functions such as:

• website hosting;

• application hosting;

• cloud infrastructure;

• project management;

• authentication;

• email communications;

• analytics;

• application monitoring;

• security;

• payment processing;

• notifications; and

• other technical or business services.

These providers may process information only to the extent necessary to perform services for us or as otherwise permitted by law.

We require third parties that process user information on our behalf to handle that information using privacy and security protections that are the same as, or equivalent to, the protections described in this Privacy Policy and required by applicable platform requirements and laws.

Project Management and Business Integrations

We may use third-party business platforms, including services such as Asana, to organize and manage client projects, tasks, communications, and project-related information.

Information displayed in the Sarangan application may therefore be stored in or retrieved from these authorized business systems.

Payment Processors

Payment processors may receive billing and payment information necessary to complete transactions.

Their processing of payment information is subject to their own privacy policies and terms.

Apple and Google Services

The mobile application may rely on platform services provided by Apple or Google for functions such as:

• application distribution;

• operating-system functionality;

• security;

• push notifications; and

• crash or technical diagnostics where enabled.

Information processed directly by Apple or Google is also subject to their respective privacy policies.

Legal Requirements

We may disclose information when we reasonably believe disclosure is required to:

• comply with applicable law;

• respond to lawful requests or legal processes;

• protect our rights or property;

• investigate fraud or security incidents;

• protect the safety of users or others; or

• enforce applicable agreements.

7. Advertising and Sale of Personal Information

We do not sell personal information.

We do not rent personal information to third parties.

We do not use information from the Sarangan client portal or mobile application for third-party behavioural advertising.

If these practices change in the future, this Privacy Policy and any required consent mechanisms will be updated before such processing takes place.

8. Analytics and Service Improvement

We may use analytics or diagnostic technologies to understand how our website and application operate.

This information may include:

• feature usage;

• application performance;

• crash information;

• session information;

• technical errors; and

• general interaction data.

We use this information to improve reliability, security, usability, and performance.

Where consent is required for a particular analytics technology, we will obtain the required consent.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against:

• unauthorized access;

• loss;

• misuse;

• alteration;

• disclosure; and

• destruction.

These measures may include encrypted network communications, access controls, authentication mechanisms, server security controls, and restricted administrative access.

However, no internet transmission, mobile application, server, or electronic storage system can be guaranteed to be completely secure.

Users are responsible for maintaining the confidentiality of their account credentials and should notify us if they believe their account has been accessed without authorization.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:

• maintain an active client account;

• provide contracted services;

• maintain project records;

• provide customer support;

• meet accounting and tax obligations;

• comply with legal requirements;

• prevent fraud;

• resolve disputes; and

• enforce agreements.

Account and project information may be retained while your account or client relationship remains active.

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal, accounting, contractual, or legitimate business requirements.

When an account deletion request is accepted, we will delete or anonymize personal information associated with the account unless we are legally required or otherwise lawfully permitted to retain particular records.

Information contained in system backups may remain temporarily after deletion until those backups are overwritten or expire through our normal backup-retention process.

11. Account Deletion and Data Deletion

You may request deletion of your personal information and, where applicable, your Sarangan client account.

Where the Sarangan mobile application provides account deletion controls, you may initiate an account deletion request directly through the account or privacy settings within the application.

You may also contact us regarding privacy or data-deletion requests at:

sarangan.ca@gmail.com

When an account is deleted, we will take reasonable steps to delete or anonymize personal information associated with that account, including user-generated content associated with the account where applicable, unless retention is required or permitted by law.

Deletion of an account is different from simply logging out, disabling notifications, or temporarily deactivating access.

We may need to verify your identity before completing a deletion request in order to protect your account and information from unauthorized deletion.

If deletion cannot be completed immediately, we may retain the minimum information necessary to complete the request and satisfy applicable legal requirements.

12. Your Privacy Rights

Depending on your jurisdiction, you may have rights concerning your personal information, including the right to:

• request access to personal information we hold about you;

• obtain information regarding how your data is processed;

• request correction of inaccurate information;

• request deletion of personal information;

• withdraw consent where processing is based on consent;

• object to or restrict certain processing where applicable;

• request a copy of certain personal information;

• request portability where required by applicable law; and

• lodge a complaint with an appropriate privacy or data-protection authority.

To exercise a privacy right, contact:

sarangan.ca@gmail.com

We may request reasonable information to verify your identity before acting on a request.

13. Withdrawing Consent

Where we rely on consent to collect or use information, you may withdraw your consent.

Depending on the type of information, you may withdraw consent by:

• changing settings within the application;

• changing permissions through your device settings;

• disabling push notifications;

• adjusting browser or cookie settings;

• using available privacy controls; or

• contacting us at sarangan.ca@gmail.com.

If the information is required for an essential app or account function, withdrawing consent may prevent us from continuing to provide that particular feature or service.

14. International Data Processing

Our service providers and technology platforms may operate in Canada, the United States, or other countries.

As a result, personal information may be processed or stored outside the jurisdiction in which you live.

Where information is transferred or processed internationally, we take reasonable steps to ensure that appropriate protections are applied in accordance with applicable privacy requirements.

Information processed in another country may be subject to the laws and lawful access requirements of that jurisdiction.

15. Links and Third-Party Services

Our website or application may contain links to websites, applications, or services operated by third parties.

We are not responsible for the privacy practices of third-party services that operate independently from us.

We encourage you to review the privacy policies of third-party services before providing information to them.

16. Children’s Privacy

Our website, client portal, and Sarangan mobile application are intended for business clients and individuals seeking or receiving our professional services.

They are not directed primarily toward children.

We do not knowingly collect personal information from children in violation of applicable privacy laws.

If you believe that a child has provided us with personal information without appropriate authorization, please contact us at sarangan.ca@gmail.com, and we will review the matter and take appropriate action.

17. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

• changes to our services;

• changes to our mobile application;

• new features;

• changes to third-party providers;

• changes to our privacy practices; or

• changes to legal or regulatory requirements.

When we make changes, the revised version will be published on this page with an updated “Last Updated” date.

Material changes may also be communicated through the website, mobile application, email, or another appropriate method where required.

Continued use of our services following an update is subject to the revised Privacy Policy, except where additional consent is required by law.

18. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your personal information, or if you wish to submit an access, correction, consent-withdrawal, or deletion request, please contact:

Sarangan Shanmuganathan
Toronto, Ontario, Canada
Email: sarangan.ca@gmail.com
Website: sarangan.ca

© 2026 Sarangan Shanmuganathan. All rights reserved.